Loudonville | Mansfield
Loudonville | Mansfield
Shipping and Handling Charges: Shipping and handling charges are based on the total price of your order. Oversized or heavy items may have an additional shipping cost. This charge may not be calculated until the order is being prepared.
Shipment: We ship via UPS Ground, FedEx, or US Postal Service in the continental United States. International orders and shipments to Alaska and Hawaii will have an additional shipping cost applied.
Delivery Time: Allow 4-10 business days for delivery of non-backordered items in the continental United States. Allow additional time for international orders and shipments to Alaska and Hawaii.
Consolidated Shipments: Entire orders will be shipped together if possible.
General: All returns must be postmarked no later than 30 days from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. Include a copy of your packing list with all returns.
Original Charges: Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 15% restocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original form of payment.
Incorrect Item: If you receive an incorrect item, no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charges after the incorrect item has been returned to our Loudonville dealership.
Incorrect Size: No charge for exchange. We will exchange customer orders that do not fit if the customer requests the same item in a different size. Customer pays all shipping charges.
Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking fee. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item.
Return Shipping Instructions: Return via UPS Ground, FedEx, or US Postal Service. Insure shipment for full value of purchase. Use original packaging if possible. We are not responsible for packages lost during return shipping.
Return and Exchange Instructions: Enclose a copy of your packing list or email invoice. Send exchanges and returns to our Loudonville dealership.
Sales tax is charged on in-state orders if required by law.
Orders are accepted via secure online order form. Most major credit cards are accepted. Credit card purchases are verified for your protection.
Backorders: If an item is backordered, we will notify you via email.
Shipment Date: If shipments are scheduled more than 30 days after the order date, we will notify you via email and give you a cancellation option.
Filling Backorders: Once the backordered items become available, backorders will be filled first. New orders will be filled after backorders have been processed.
Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices are subject to change without notice. Mistakenly posted options and/or features on the website do not obligate us to those incorrect option and/or features. We reserve the right to refuse to sell to anyone for any reason.
Contact us at team@bartramoutdoorvehicles.com or call us at (419) 775-5453 for questions related to refunds and returns.